When you place an order for wholesale kitchen hardware, it's essential to make sure that it has been received and processed correctly. To do this, you'll need to check the order status and look for certain signs that indicate your order has been accepted. The first thing to look for is your signature on the delivery receipt. This is an acknowledgment that the order has been received in full and in good condition, unless otherwise stated.
If the order status still shows 'Order Received', then your order is still being processed. It will change to 'Shipped' once it is delivered to the sender and tracking information is available. You can select the order number for more detailed information.If you're ordering from a trusted brand established in the United Kingdom since 1898, you may be eligible for free shipping to the mainland United Kingdom for purchases of 20 €*. You may also be eligible for free shipping to the United Kingdom on orders over 20£, depending on the weight limit of 20 kg and face size of no more than 1 m).
Certain postcodes may not be eligible for free shipping, such as AB37-38, AB54-56, FK17-21, HS, IV1-63, KA27-28, KW1-17, PA20-49, PA60-78, PH19-26, PH30-40, PH42-44, PH49-50 ZE.When your order is shipped, our courier service DPD will make two delivery attempts. After the second failed attempt, the package will be returned to us. DPD will not deliver anywhere other than the address on the order and they won't leave a package in the hands of a neighbor.If you're still unsure if your order has been received correctly or if you have any other questions or concerns about your order, contact our customer service team (you'll find the contact details in the footer). Provide them with your order number and they'll be able to process your request and provide more detailed information.
When your return arrives at our warehouse, our customer service team will process and check it. If all is well, the refund will be processed within 14 days of receiving the package using the same payment method that you originally used to purchase the order.If you're not sure if you received the correct product because the packaging looks different from the images on our site, don't hesitate to contact our customer service team. They'll be happy to help you confirm and assist you if the product received is not what you ordered.
ConclusionConfirming your wholesale kitchen hardware order is an important step in ensuring that your purchase has been received correctly. To do this, look for your signature on the delivery receipt and check for free shipping eligibility.
If you have any questions or concerns about your order, contact our customer service team who will be happy to help.